Our purpose

Our quality management services ensure compliance and performance for Armenia’s regulatory environment in 2025. Tailored for enterprises, we align with transfer pricing frameworks. We integrate quality systems to drive excellence, compliance, and efficiency. Our services enhance performance and support MNE transfer pricing strategies for sustainable growth.

Quality system design

Implements ISO 9001, QMS

Develops policies, manuals

Prepares certification audits

Aligns with MNE standards

Process quality control

Analyzes process capabilities

Embeds Lean Six Sigma

Designs RCA, CAPA systems

Supports MNE quality cycles

Digital quality management

Integrates ERP quality modules

Builds KPI dashboards

Automates inspections, audits

Enhances MNE digital oversight

Internal audits and governance

Executes risk-based audits

Scores cross-department quality

Builds reporting systems

Aligns with MNE governance

Customer experience quality

Implements VOC, NPS systems

Monitors SLA compliance

Manages complaint frameworks

Supports MNE service goals

Who we advise

We serve clients for whom quality is not just a task—it’s a trust function:

Multinational enterprises: Scaling global quality.
SMEs in Armenia: Enhancing operations.
Manufacturing firms: Ensuring product quality.
Healthcare providers: Meeting ISO standards.
Hospitality businesses: Improving guest experience.
C-suite executives: Driving quality strategy.

Real-world impact: what our clients achieve

The challenge

Inconsistent quality, defects

Complex compliance risks

Limited digital oversight

Weak customer satisfaction

Our strategic response

Tailored QMS, ISO frameworks

Lean processes, digital tools

Compliant audits, VOC systems

Transfer pricing-aligned solutions

Achieved results

Full compliance, quality gains

Reduced defects, rework costs

Enhanced customer satisfaction

Aligned transfer pricing outcomes

Delivery models

QMS design: ISO and policy frameworks

Process control: Lean, CAPA systems

Digital oversight: ERP and KPI dashboards

Audits and service: Governance and VOC plans

Why partner with us

Quality expertise

Deep ISO, Lean knowledge.

Compliance assurance

Aligns with Armenian laws

Proven tools

SAP QM, iAuditor, Qualio.

Profitable impact

Drives excellence, savings.

Tailored solutions

Fits MNEs, industries.

FAQ

Frequently asked questions

Explore our frequently asked questions to learn more about TML’s features, security, integration capabilities, and more

What is quality management?

It integrates ISO standards and digital systems to ensure excellence, compliance, and efficiency in operations.

What does quality system design involve?

We implement ISO 9001, design QMS, and prepare policies and audits for certification.

How do you improve process quality?

We apply Lean Six Sigma, design RCA, CAPA, and control points to reduce defects.

Can you support MNE quality strategies?

Yes, we align QMS with transfer pricing for global compliance and performance.

What digital tools do you use?

We integrate ERP (SAP QM), dashboards, and audit software (iAuditor, Qualio) for oversight.

How do you enhance customer experience?

We implement VOC, NPS, and complaint systems to align service with quality goals.

What deliverables do you provide?

We deliver QMS frameworks, ISO policies, digital dashboards, and audit reports.

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Quality management